Product design for customer relationship platform

Huggy is a complete Digital Customer Service and Omnichannel platform for your company to capture leads, engage customers, delight and sell.

See Huggy Platform

Background

When I first started working at Huggy they did not even call themselves Huggy. I went to redesign the product and from there started a great journey together. I redesigned various system features and created others from scratch. 

Challenge

I went through several challenges within the company. Not only design interaction and interface but also present the real idea of the power of a ux designer within a company.

Creating the product almost from scratch was an incredible experience. Some of the projects I created at Huggy:

  • Interface components to reduce effort
  • Plan and design various functionalities from scratch
  • Improve product functionality based on user feedback
  • ‍Create processes to improve communication with the development team

Here I show you the most current version of the platform.